Purchase, Refund & Withdrawal Policy

1. No payment during pre-launch signup

Joining the Founding List or submitting an application does not, by itself, create a payment obligation. Payment must only be requested through a separate, clearly labelled checkout after the applicable approval step.

2. Information shown before payment

Before an order is placed, Infloowerz will show:

• The main characteristics of the placement or service.
• The selected tier and any Origin Halo status.
• The total price, currency, taxes and unavoidable charges.
• Whether the payment is one-time or recurring.
• When activation begins and what "Lifetime Placement" means.
• Withdrawal, cancellation, refund and complaint information.
• The legal entity and contact details.

The final payment button must clearly state that the action creates an obligation to pay, for example: Pay USD 300 or Order with obligation to pay.

3. Approval before capture

The intended process is approval before payment. If a payment provider places a temporary authorisation hold, the checkout must explain this clearly. A hold for a rejected application must be released or voided promptly.

4. Legal acceptance before payment

Before payment can be completed, the purchaser must actively confirm that they have read and accepted the current Terms of Service, Content & Community Rules, Purchase, Refund & Withdrawal Policy and Privacy Policy.

The acceptance boxes must not be pre-selected. Infloowerz may record the accepted document versions, date and time of acceptance, application or order reference and other evidence reasonably necessary to document the agreement.

A purchaser cannot complete checkout unless all mandatory legal confirmations have been accepted. If the legal documents materially change before payment, the purchaser may be required to review and accept the updated versions.

5. Order confirmation

After payment, the purchaser will receive a durable confirmation containing the order details, price, accepted legal version, withdrawal information and contact details.

6. EU/EEA consumer withdrawal rights

The period normally begins when the service contract is concluded. The checkout must provide legally required information and a model withdrawal method. A dedicated online withdrawal function is available at Withdraw a purchase.

7. Immediate activation during the withdrawal period

If a consumer asks Infloowerz to begin performance before the 14-day period ends, the checkout must obtain an explicit request. If the consumer later withdraws, applicable law may allow a proportionate charge for service already supplied. Any loss of the withdrawal right will apply only where every statutory condition is satisfied and the service has been fully performed where the law requires that.

8. Refunds

Subject to mandatory law, a refund may be due where:

• A valid statutory withdrawal is exercised.
• Infloowerz rejects an application after mistakenly capturing payment.
• The purchased core service cannot be supplied.
• A duplicate or clearly erroneous charge occurred.
• A material defect is not corrected within a reasonable time.
• Applicable consumer law requires another remedy.

Refunds are normally made to the original payment method. Processing time may depend on the payment provider and banking system.

9. Situations that do not automatically create a refund

To the extent permitted by law, no refund is automatically due merely because:

• The creator receives fewer views, followers, enquiries or brand opportunities than expected.
• A third-party social platform changes its algorithm or removes content.
• The creator stops posting, changes direction or no longer wants the placement after the applicable withdrawal period.
• Infloowerz makes reasonable non-material design or technical changes.
• A profile is restricted for a serious or material breach, subject to mandatory remedies.

10. Chargebacks

Contact [INSERT SUPPORT EMAIL] before starting a chargeback so errors can be investigated. Fraudulent or abusive chargebacks may result in suspension and recovery of lawful costs. This does not restrict a genuine right to dispute a charge.

11. Taxes and currency conversion

Taxes will be handled according to applicable law and the purchaser's location and status. Banks or payment providers may apply exchange rates or fees that are outside Infloowerz's control and must be disclosed by the relevant provider.

12. Complaints and remedies

Send purchase complaints to [INSERT SUPPORT EMAIL] with the order reference, account email and explanation. Nothing in this Policy limits mandatory consumer remedies.